BTA Privacy Policy

Effective Date: 20/05/2025

BTA we ,operates the communication and support services to our users.

We are committed to protecting your personal information and complying with applicable data protection laws, including GDPR, CCPA, and Facebook’s Platform Terms.

1. Information We Collect

When you use our App and services, we may collect:

1.1 From Facebook Login & Permissions

• Name, email address, profile picture.

• Public profile details you choose to share.

1.2 From WhatsApp Business API​

• Messages you send or receive via our system.

• Delivery/read receipts, media files (images, videos, documents).

1.3 Webhook Data​

• Metadata such as timestamps, message IDs, sender/recipient IDs.

1.4 Technical & Usage Data

• Device type, browser, IP address.

• App interaction logs and error reports.

2. How We Use Your Information

We use collected data to:

• Deliver messaging services between you and your customers.

• Respond to support requests and technical issues.

• Monitor system performance and security.

• Comply with legal and regulatory requirements.

3. Sharing of Information

We do not sell your data. We may share your data only with:

• Service providers that help us host, process, or transmit data (e.g., cloud hosting, message routing).

• Authorities when required by law or to protect against fraud and abuse.

4. Webhook Data Handling

Webhook events from Facebook/WhatsApp may contain personal data. We:

• Store this data only for the purpose of message delivery and system logging.

• Retain message content only as long as necessary for service operation or legal compliance.

• Use encryption for webhook transmission and storage.

5. Data Retention

We retain your data only for as long as necessary to:

• Provide our services.

• Comply with legal obligations.

• Resolve disputes and enforce agreements.

Message content from WhatsApp is typically retained for [X days/weeks] unless explicitly required longer by law.

6. Your Rights

You have the right to:

• Access and request a copy of your data.

• Correct inaccurate or incomplete information.

• Request deletion of your personal data.

• Withdraw consent for data processing.

To exercise these rights, contact: [Insert Contact Email].

7. Security Measures

We implement:

• HTTPS encryption for all data transfers.

• Token-based authentication for API access.

• Limited employee access to production data.

8. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect data from them.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted at our site with the revised date.

10. Contact Us

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Email: Office@bta.co.il

Phone: 972-8-6414646